Shipping & Returns
Genuine Licenses strives to provide our customers with superior assistance in regards to our return services. To ensure that our customers are satisfied with the product(s) they order, we offer a 30 day product guarantee. Within 30 days of delivery, Genuine Licenses will refund the full amount, minus the cost of shipping on new, unopened items. You must obtain authorization before returning any product by contacting us by email at firstname.lastname@example.org or phone 213-529-6117.
Genuine Licenses will pay the return shipping for the incorrect or defective item in the event of a Genuine Licenses shipping error. Customers shall expect to receive their refund within 2-4 weeks. This time frame estimate includes the shipping transit time back to our company location, an authorization check and your refund processing time. Refunds are only issued back in the form of the original method of payment. If a customer has received an incorrect or defective item due to an error on our part and would like to receive a replacement, Genuine Licenses will pay the return shipping price for the incorrect item and ship the correct item out to the customer using upgraded shipping. All subscriptions require a 30 day notice of cancellation.
*Electronic delivery - Genuine Licenses will process the product/license key through manufacturer verification to make sure the product has not yet been activated or tampered with. Once this verification process is complete and the product has passed, Genuine Licenses will refund the purchase price of the product to the original method of payment.
- Open License - Genuine Licenses may charge a 25% restocking fee on Open License orders that have been submitted to distribution or fulfilled.
- Retail Licenses - Genuine Licenses may charge a 15% restocking fee on retail orders that have been fulfilled.
- Anti-Virus - Genuine Licenses may charge a 25% restocking fee on Anti-Virus orders that have been fulfilled.
- Microsoft Office 365 - Non-Refundable! We are unable to send these keys back to Microsoft so we are unfortunately not able to refund any Office 365 purchases. Requires a 30 day notice of cancellation.
We can ship to nearly any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When an order is placed online or through our customer service department, the estimated time frame for delivery is based upon a number of factors, including the destination, shipping method, and the time in which the order was placed.
Most products ship same day, however, below are the estimated processing and delivery time frames for each shipping method:
- Ground: 1-2 days processing time. 4 - 10 Business days for delivery
- Express Saver:1-2 days processing time. 2 - 3 Business days for delivery
- Standard Overnight:1-2 days processing time. 1 Business day for delivery.
If you purchase your product(s) and it states they have an electronic delivery method or download, you will receive the required product/license key in an email the same day your order is confirmed.